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30 key statistics about text messaging and customer service for businesses

7 tips for using WhatsApp as a customer service channel

Given its global reach, Whatsapp can be an incredibly powerful tool for your business.

3 ways to scale your customer support offering without enormous investment

As your business grows, the number of customers you have will also increase. That means more interactions, too. If you can’t yet afford a dedicated customer service team, or your existing team is small, message overload can quickly occur.

9 phrases which show you understand your customer’s problems

Customers appreciate being listened to and feeling that their concerns or problems are being taken seriously.

A quick guide to using emojis with your customers

These graphic symbols (whether a happy/angry/tired/confused face, a hand gesture, a symbol…) fill in emotional cues that may otherwise be missing in typed conversations.

Conversation Blocks: How canned messages can improve customer service

If a potential customer is approaching you for information, they expect their query to be resolved not only satisfactorily, but also quickly.

How to stop dropping potential customers on Live Chat

There are three main reasons why you might lose contact with a potential customer who has reached out to you via Live Chat. Learn more.

5 ways that having Live Chat on your website can help grow your business

Time is valuable to consumers. In an age where purchases can be made in just a couple of clicks, patience is a virtue that many of us now lack...