33 Statistics That Show the Importance of Customer Service to Growing Companies

The growth of any business is always delicate, especially in the case of small businesses. A lot of your growth will be organic, but there are also a lot of decisions that need to be made.

When deciding to scale, increasing production, hiring more staff, and spending more on marketing will no doubt be among your priorities. However, it’s crucial that you don’t overlook your customer service offering.

Customer satisfaction is a vital component of growth. It helps you to get an edge over your competitors, it converts one-time buyers into loyal customers and it increases brand trust.

Here are 33 data-backed statistics that prove this.

An excellent differentiator for your company

A great way to increase profits

Avoid long-term damage to your company’s reputation

Prioritize modern communication channels

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Our intuitive, easy-to-use help desk is the perfect solution for growing companies that want to harness the potential of delivering good customer service.

Bring together multiple contact methods (including email, SMS, and WhatsApp) into one place and respond quickly to customers on the channel of their choice.

Doing so will improve your customer experience, increase customer satisfaction and ensure that your clients keep coming back.

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